Contact Us
The Pokies Net runs live chat and email support every hour of every day. Live chat is the fastest route for most questions. Email is the right channel when documents need to be attached or when a matter needs a written record.
All account-specific requests should come from the email address on the registered account. For general platform information — lobby, banking, bonuses and mirror access — visit the The Pokies Net homepage.
Support Options
| Channel | When to Use | Access |
|---|---|---|
| Live Chat | Any urgent query, cashier hold, login issue | 24/7 inside the logged-in lobby |
| KYC submissions, complaints, closure requests | support@the-pokies-net-casino.website |
There is no telephone support line. For gambling harm contacts, see the Responsible Gambling page.
Write to us
Use the form for a written request. It opens a message to the support address for this domain. Attach KYC files in the email window if you need to send documents.
What Your First Message Should Include
- Your registered name and the email on the account
- The numbered mirror address you are currently on
- Transaction ID and timestamp for any payment dispute
- Game name and session time for gameplay queries
- What you are asking for — a status update, a document review or a permanent closure
Mirror Access
If your usual address is not loading, switch to any active numbered mirror and log in with the same credentials — your balance and account state carry across automatically. A list of active mirrors is on the The Pokies Net homepage. If no mirror is loading, contact live chat or email support and an active address will be provided.
KYC Submissions and Withdrawal Holds
The first cashout at the pokies net triggers a KYC check. Submit the following documents by email:
- A clear photo of government-issued ID
- A selfie holding that ID
- A utility bill or bank statement from the past three months
Repeat withdrawals after first approval process without additional document checks on the same payment method. Cashout timeframes and limits are in the Terms and Conditions.
Account Closure Requests
Send a closure request from the registered email with "Close my account" in the subject. Processing takes one business day. Outstanding cleared balances are paid before closure finalises.
For gambling-related closures, consider registering with BetStop before the account closes. Information and links are on the Responsible Gambling page.
Complaints Procedure
Formal complaints submitted by email receive a written response. Include the account email, a full description of the issue and the outcome requested. If the matter cannot be resolved internally it moves through the Curacao licensor dispute process. The full procedure is set out in the Terms and Conditions.
What The Pokies Net Will Not Do
- Share account information with any third party without verified written consent
- Send funds to a payment method not verified on the account
- Comment on any other player's account
18+ only. Gambling harm support: 1800 858 858 via Gambling Help Online. Self-exclusion options are on the Responsible Gambling page.